Enlightened Equipment

Frequently Asked Questions

FAQ

How can you reach us?

Landline: 08042-9749629 (Mon-Wed 3 PM-6 PM, Thursday: 12 PM-6 PM, Fri 10 AM-6 PM, Sat: 9 AM-1 PM).

If we can't answer the call directly, please leave a message – we'll call you back.

Email: chris@chrispacks.com

Alternatively, you can also chat with us directly.

What payment methods are offered?

Amex
Apple Pay
Bancontact
eps transfer
Google Pay
Klarna
Maestro
Mastercard
Paypal
Union Pay
Visa
Shop Pay

For PayPal, credit card, and other payment methods, goods will be dispatched as quickly as possible.

For advance payment, shipping will occur after receipt of payment.

You can also pay with EC card on site.

Bank details:

Kreissparkasse Miesbach-Tegernsee

IBAN: DE94 7115 2570 0012 3493 04

What are the shipping costs and delivery times?

We usually ship with DHL.

For parcels, you will automatically receive a tracking number.
Small, light items (e.g., hats, headbands, socks) are shipped with DHL Warenpost.

Delivery time:

We usually dispatch your order within 24 hours (working days). Typically, your order will arrive within Germany within 2 days. EU shipping usually takes a little longer.

Shipping costs:

Germany:
from an order value of €100: free shipping
up to €100: €5 shipping costs
EU: €15 shipping costs
Switzerland, Norway, UK: €20 shipping costs

Further details can be found at the bottom of the page.

How do returns or complaints work?

Returns

You can find all information about cancellations in the cancellation policy.

Please return the goods well-packaged and with all product hangtags or product packaging.

The refund will be issued upon receipt of the goods, using the same payment method you used for the purchase.

Unfortunately, I cannot offer free returns.

Please send your return to:

Christian Handtke

chrispacks

Karwendelstr. 27

83661 Lenggries

I always appreciate your feedback – you are welcome to also tell me the reason for your return.

In case of incorrect deliveries, I will, of course, cover the return costs.

Complaints

Complaints are annoying – but we always try to find a quick solution:

Please send an email to chris@chrispacks.com with your invoice or date of purchase and as accurate a description of the defect as possible. Photos are very helpful.
You will receive a response from me on how to proceed.
If the item needs to be sent in: please clean it, mark the defective area.
send to:
Christian Handtke / chrispacks
Karwendelstr. 27
83661 Lenggries
If the item is forwarded to the manufacturer, this can take at least 2–3 weeks – please plan for this time.
We will keep you updated on the current status.

Further information can be found here

Can I view and test the products on site?

Yes! All available items are directly on site.

In the store, you'll receive exclusive advice from me and my staff, and you can test and try on many products – such as tents, backpacks, stoves, or clothing. Every item in the shop is carefully selected by us, many items are tested by us beforehand, good advice is important to us!

Are you planning a big trip and would like exclusive advice? Can you only come outside opening hours? Then you can also arrange a special appointment. Just write to us or call.

You can find opening hours on the website.

Further information can be found here

Do you also repair broken equipment?

Basically, yes!

Please send me an email beforehand with a photo and the most accurate description possible of the damage.

I will then get in touch with you, and together we will discuss next steps and whether a repair is possible.

I'm planning my first big trip and I have a lot of questions.

No problem – I'm happy to help you.

Just make an appointment and stop by.

Whether it's tour planning, gear shakedown, packing list, how to pack your backpack correctly, or the question of what equipment you really need – we'll go through it together step by step.

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