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Retail Store & Showroom
All items from the online shop can also be seen live in person ;-) Since February 2024, you can find our shop at Karwendelstr. 27 in 83661 Lenggries. Whether you want to try on shoes, test backpacks, or set up tents, I'd be happy to advise you!
Opening Hours
Mon-Wed: 15:00-18:00
Thu: 12:00-18:00
Fri: 10:00-18:00
Sat: 09:00-13:00
or by appointment.
Phone: 08042-9749629
Frequently Asked Questions
FAQ
How can you reach us?
Landline: 08042-9749629 (Mon-Wed 3 PM-6 PM, Thursday: 12 PM-6 PM, Fri 10 AM-6 PM, Sat: 9 AM-1 PM).
If we can't answer the call directly, please leave a message – we'll call you back.
Email: chris@chrispacks.com
Alternatively, you can also chat with us directly.
What payment methods are offered?
- Amex
- Apple Pay
- Bancontact
- eps transfer
- Google Pay
- Klarna
- Maestro
- Mastercard
- Paypal
- Union Pay
- Visa
- Shop Pay
For PayPal, credit card, and other payment methods, goods will be dispatched as quickly as possible.
For advance payment, shipping will occur after receipt of payment.
You can also pay with EC card on site.
Bank details:
Kreissparkasse Miesbach-Tegernsee
IBAN: DE94 7115 2570 0012 3493 04
What are the shipping costs and delivery times?
We usually ship with DHL.
- For parcels, you will automatically receive a tracking number.
- Small, light items (e.g., hats, headbands, socks) are shipped with DHL Warenpost.
Delivery time:
We usually dispatch your order within 24 hours (working days). Typically, your order will arrive within Germany within 2 days. EU shipping usually takes a little longer.
Shipping costs:
- Germany:
- from an order value of €100: free shipping
- up to €100: €5 shipping costs
- EU: €15 shipping costs
- Switzerland, Norway, UK: €20 shipping costs
Further details can be found at the bottom of the page.
How do returns or complaints work?
Returns
You can find all information about cancellations in the cancellation policy.
Please return the goods well-packaged and with all product hangtags or product packaging.
The refund will be issued upon receipt of the goods, using the same payment method you used for the purchase.
Unfortunately, I cannot offer free returns.
Please send your return to:
Christian Handtke
chrispacks
Karwendelstr. 27
83661 Lenggries
I always appreciate your feedback – you are welcome to also tell me the reason for your return.
In case of incorrect deliveries, I will, of course, cover the return costs.
Complaints
Complaints are annoying – but we always try to find a quick solution:
- Please send an email to chris@chrispacks.com with your invoice or date of purchase and as accurate a description of the defect as possible. Photos are very helpful.
- You will receive a response from me on how to proceed.
- If the item needs to be sent in: please clean it, mark the defective area.
- send to:
Christian Handtke / chrispacks
Karwendelstr. 27
83661 Lenggries - If the item is forwarded to the manufacturer, this can take at least 2–3 weeks – please plan for this time.
- We will keep you updated on the current status.
Can I view and test the products on site?
Yes! All available items are directly on site.
In the store, you'll receive exclusive advice from me and my staff, and you can test and try on many products – such as tents, backpacks, stoves, or clothing. Every item in the shop is carefully selected by us, many items are tested by us beforehand, good advice is important to us!
Are you planning a big trip and would like exclusive advice? Can you only come outside opening hours? Then you can also arrange a special appointment. Just write to us or call.
You can find opening hours on the website.
Do you also repair broken equipment?
Basically, yes!
Please send me an email beforehand with a photo and the most accurate description possible of the damage.
I will then get in touch with you, and together we will discuss next steps and whether a repair is possible.
I'm planning my first big trip and I have a lot of questions.
No problem – I'm happy to help you.
Just make an appointment and stop by.
Whether it's tour planning, gear shakedown, packing list, how to pack your backpack correctly, or the question of what equipment you really need – we'll go through it together step by step.
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About Chrispacks
Chrispacks is your go-to for ultralight gear for demanding tours. Born from personal experience on long trails, Chrispacks offers hand-picked, self-tested UL gear and honest advice – online or in-store in Lenggries.
About Chrispacks
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